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Changes between Initial Version and Version 1 of TracSupport

08/17/2012 12:59:08 AM (11 years ago)



  • TracSupport

    v1 v1  
     1= Trac Support =
     3Like in most [ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the project wiki.
     5There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
     7Before you start a new support query, make sure you've done the appropriate searching:
     8 * in the project's [trac:TracFaq FAQ]
     9 * in past messages to the Trac [ Mailing List]
     10 * in the Trac ticket system, using either a [ full search] or a [ ticket query].
     12Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
     15See also: [trac:MailingList MailingList], [trac:TracTroubleshooting TracTroubleshooting], [trac:CommercialServices CommercialServices]